Global Communications is a tele dialogues union that is experiencing a decrease in market share and stock value. The current trend is referable to increased competition within the industry. Competitors put one over entered the market whirl cutting edge technology at more cheap prices. In an attempt to mitigate these issues, Global Communications has trenchant to implement a globalization strategy that requires downsizing the company?s current union staffed domestic call centers, and outsourcing labour party to foreign countries. The following analysis is a comparative digest of various companies who faced similar problems and how they resolved them; also unified is the use of academic concepts to support the solutions to those problems.
Organizational CommunicationEffective organizational chat is essential to any organization because it fulfills employee reading packs, and improves decision make abilities (McShane & Gilnow, 2005). In the case of Global Communications, mistakes were made regarding the dividing line though which the information was communicated, and the timing of the communication.
One of the most overcritical components of communication is choosing the proper channel (McShane & Gilnow, 2005). Successful organizational changes are always preceded by effective communication. In the dish out of communicating the change to the employees and the union representatives, care must be taken to inform those affected by verbal communication in order to convey the reasons and emotion behind the decision. written communication is a poor choice when emotions or motivations need to be conveyed.
One of the most common conduits of rumors and organizational jabber is the word of mouth (McShane & Gilnow, 2005).
In the case of Global Communications, some(prenominal) key figures within the union learned of the strategy via the grapevine. Because grapevine communication has a high potential for distortion, companies must go out that key decisions and strategies are communicated formally and precisely before the information can be passed through the grapevine.
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