Satisfaction Level of Employees Working in Bpos and Call Centres

A Study on the transaction Satisfaction take of Employees working in BPOs and Call Centers in Western Ahmedabad Parag Soni Student, MBA-1st Year, S.K.Patel show of Management and Computer Studies, Gandhinagar, India Email:win_parag@yahoo.com Cell No. 9904540127 Rahesh Sutariya Student, MBA-1st Year, S.K.Patel represent of Management and Computer Studies, Gandhinagar, India Email:rahesh_sutariya@yahoo.com Cell No. 9924499106 Prof. Prakash Chawla MBA Department, S.K.Patel show of Management and Computer Studies, Gandhinagar, India Email:prakshchawla00@gmail.com Cell No. 9898277156 Abstract The search is aimed at identifying the factors that influence the satisfaction level of employees working in BPOs and Call centers in occidental Ahmedabad, Gujarat. Employee Satisfaction is one of the study issues in any organization, especially in the modern and callowness oriented industry like IT & ITEs, BPOs and Call Centers where corrasion govern is as high as up to 20-25%. Employees performance, motivation, productivity, and boilers suit contri justion depend upon the extent to which employees are satisfied.

This research paper provides an overview of the employee satisfaction, investigates major conceptual and practical issues in the study of capriole satisfaction and examines general and overall job satisfaction among the employees by taking the sample size of 400 employees being evenly divided among 10 major BPOs and Call Centers in western Ahmedabad representing the same at national level. The report also focuses on the strategies of H.R. to reduce such a high attrition rate in this industry by drawing recommendations in the end. We fall upon that the satisfaction level of employees is going up in this industry, but challenges remain at the same level. Key words: Employee satisfaction, Job Performance, Attrition Rate, ITEs & BPO & Call Center perseverance (Arms of ITEs Sector) Size, Trends, Facts and Figures of Indian ITEs Sector... If you want to get a full essay, commit it on our website: Ordercustompaper.com

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